This policy outlines our terms regarding cancellations and refunds for all services and subscriptions provided through PrimeResume.
Last Updated: January 2026
We stand behind our product. If you're not satisfied with your premium purchase, you can request a full refund within 14 days of purchase.
PrimeResume ("the Company", "we", "us", or "our") offers a 14-day money-back guarantee on all premium purchases. If you're not completely satisfied with your purchase, you may request a full refund within 14 days of the transaction date.
This policy applies to premium subscriptions, credit purchases, and one-time payments for premium features. We believe in our product and want you to feel confident in your purchase.
To be eligible for a refund, your request must meet the following criteria:
Time Frame: Refund request must be made within 14 days of purchase
First-Time Purchases: Applies to first-time premium purchases only
Fair Usage: Account must not have exhausted AI credit allocation
No Violations: Account must be in good standing with no Terms of Service violations
To request a refund within the 14-day period, please follow these steps:
Contact Support: Email us at contactprimeresume@gmail.com with your order details
Include Information: Please provide your account email, transaction ID, and reason for the refund request
Processing Time: Refunds are processed within 5-7 business days to your original payment method
Note: After the 14-day period expires, all sales are final and refunds will not be granted.
The following situations are not eligible for refunds, even within the 14-day period:
Accounts that have used more than 80% of their AI credit allocation
Repeat purchases or upgrades (only first-time premium purchases are eligible)
Accounts suspended or terminated for Terms of Service violations
Refund requests made after the 14-day window has expired
It is the sole responsibility of the user to:
Review all service details, pricing, terms, and conditions before making a purchase
Ensure they understand the features, limitations, and scope of the services being purchased
Verify payment information and transaction details before confirming any purchase
Manage subscription renewals and prevent unwanted charges by canceling before renewal dates
By proceeding with a purchase, you confirm that you have thoroughly reviewed all relevant information and accept full responsibility for your transaction.
While our no-refund policy is strictly enforced, the Company reserves the right, at its sole and absolute discretion, to consider requests for refunds or cancellations in exceptional circumstances. Such circumstances may include, but are not limited to:
Fraudulent transactions or unauthorized use of payment methods
Technical errors resulting in duplicate charges for the same service
System malfunctions that prevented service delivery despite successful payment
Any decision to grant a refund or cancellation in such exceptional cases is made entirely at the Company's discretion and does not establish a precedent or waive our right to enforce this policy in future transactions. The existence of this clause does not create an entitlement to refunds under any circumstances.
For recurring subscription services, users may cancel future renewals at any time through their account settings or by contacting customer support. However, cancellation of a subscription does not entitle the user to a refund for the current billing period or any previous payments. The subscription will remain active until the end of the paid period, after which it will not renew.
Users are encouraged to cancel their subscriptions at least 48 hours before the renewal date to ensure the cancellation is processed before the next billing cycle. The Company is not responsible for charges incurred due to late cancellation requests.
If you initiate a chargeback or payment dispute with your financial institution without first contacting our support team to resolve the issue, we reserve the right to:
Immediately suspend or terminate your account and access to all services
Pursue legal action to recover any losses, fees, or damages resulting from the dispute
Report fraudulent chargebacks to relevant authorities and payment processors
We strongly encourage users to contact our support team at contactprimeresume@gmail.com before initiating any payment disputes to allow us the opportunity to address your concerns.
The Company reserves the right to modify, amend, or update this Cancellation & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services following any such changes constitutes your acceptance of the revised policy.
We recommend that users periodically review this policy to stay informed of any updates or changes that may affect their rights and obligations.
If you have any questions, concerns, or require clarification regarding this Cancellation & Refund Policy, please contact us at:
Questions About This Policy?
contactprimeresume@gmail.com
Legal Disclaimer: By using PrimeResume and making any purchase through our platform, you acknowledge that you have read, understood, and agree to be bound by this Cancellation & Refund Policy. This policy forms an integral part of our Terms of Service and constitutes a legally binding agreement between you and the Company.